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Best LiveChat Alternatives(2026)

Updated May 13, 2026 · 5 ranked

LiveChat is great for live chat and help desk software for customer service teams, but it's not the only option. We compared 5 customer support tools to find the best alternatives.

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Top Alternatives Leaderboard

🥇
#1
Gorgias logo
Gorgias
Customer support helpdesk built specifically for e-commerce ...
Rating4.6/5
$10/mo15 features
🥈
#2
Help Scout logo
Help Scout
Customer support platform with shared inbox, docs, and live ...
Rating4.4/5
$22/mo15 features
🥉
#3
Crisp logo
Crisp
Business messaging platform with live chat, chatbot, and hel...
Rating4.5/5
$25/mo✓ Free plan15 features
#4
Freshdesk logo
Freshdesk
$15/mo
#5
Zendesk logo
Zendesk
$55/mo

Detailed Reviews

Gorgias logo

1. Gorgias

4.6/5

Customer support helpdesk built specifically for e-commerce brands

Similar to LiveChat
CSAT Surveys, API Access, Integrations, Mobile App
Unique Features
Shopify Integration, Unified Inbox, Automation Rules, Macros
Help Scout logo

2. Help Scout

4.4/5

Customer support platform with shared inbox, docs, and live chat

Similar to LiveChat
Reporting, API Access, Integrations
Unique Features
Shared Inbox, Help Center (Docs), Live Chat (Beacon), Email Management
Crisp logo

3. Crisp

4.5/5

Business messaging platform with live chat, chatbot, and helpdesk

Similar to LiveChat
Integrations, Mobile App, Visitor Tracking, API Access
Unique Features
Live Chat, Chatbot Builder, Shared Inbox, Knowledge Base
Freshdesk logo

4. Freshdesk

4.4/5

Customer support software with ticketing, automation, and AI features

Similar to LiveChat
Ticketing System, Reporting, API Access, Mobile App
Unique Features
Live Chat, Knowledge Base, AI-Powered Chatbot, Email Support
Zendesk logo

5. Zendesk

4.3/5

Enterprise customer service platform with ticketing, live chat, and AI

Similar to LiveChat
Ticketing System, API Access, Reporting
Unique Features
Live Chat, Help Center, Voice Support, AI Chatbots

Frequently Asked Questions

The top alternative to LiveChat in 2026 is Gorgias. It offers customer support helpdesk built specifically for e-commerce brands with plans from $10/mo. Other strong options: Help Scout, Crisp.

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