Is LiveChat better than Help Scout in 2026?

It depends on your needs. Both rated 4.5/5 by users. LiveChat excels at live chat and help desk software for customer service teams, while Help Scout focuses on customer support platform with shared inbox, docs, and live chat. LiveChat starts at $20/mo; Help Scout starts at $22/mo.

Which is cheaper, LiveChat or Help Scout?

LiveChat starts at $20/mo; Help Scout starts at $22/mo. LiveChat starts at $20/mo, and Help Scout starts at $22/mo.

Can I migrate from LiveChat to Help Scout?

Most users can switch between these tools. Help Scout supports data import from LiveChat. Plan 1-3 days for migration depending on data volume and team size.

What are the key differences between LiveChat and Help Scout?

LiveChat uniquely offers Live Chat Widget, Ticketing System, AI Chatbot. Help Scout uniquely offers Shared Inbox, Help Center (Docs), Live Chat (Beacon). Both share 3 features including Reporting, API Access, Integrations. LiveChat starts at $20/mo; Help Scout starts at $22/mo. Founded in 2002 and 2011 respectively.

When was this LiveChat vs Help Scout comparison last updated?

This comparison was last updated on May 13, 2026. We review and refresh our comparisons regularly to reflect the latest pricing, features, and ratings from LiveChat and Help Scout.

Home›Customer Support›Compare›LiveChat vs Help Scout

Updated May 13, 2026 · Independent Analysis

LiveChatvsHelp Scout

Capability Overview

LiveChatvs Help Scout

★ 4.5/5+0.1 vs Help Scout

Only in LiveChat

✦ Live Chat Widget
✦ Ticketing System
✦ AI Chatbot

From $20/mo(cheaper)37k+ companies users · est. 2002

View Full Review Try LiveChat Free

Help Scoutvs LiveChat

★ 4.4/5-0.1 vs LiveChat

Only in Help Scout

✦ Shared Inbox
✦ Help Center (Docs)
✦ Live Chat (Beacon)

From $22/mo(pricier)12k+ companies users · est. 2011

View Full Review Try Help Scout Free

Pricing Features Pros & Cons At a Glance FAQ Related

Pricing Intelligence

LiveChat Plans

Paid plans only

StarterBest Value

$20/agent/mo

• 60-day chat history
• Basic reports
• Ticketing system

Team

$41/agent/mo

• Full chat history
• Advanced reports
• Staffing prediction

Business

$59/agent/mo

• Unlimited history
• Work scheduler
• AI features

Full LiveChat Pricing Breakdown →

Help Scout Plans

Paid plans only

StandardBest Value

$22/user/mo

• 3 mailboxes
• 1 Docs site
• 25 users max

Plus

$44/user/mo

• Unlimited mailboxes
• Custom fields
• Salesforce integration

Pro

$65/user/mo

• Custom reports
• Tiered discounts
• Priority support

Full Help Scout Pricing Breakdown →

Feature Matrix

3 differences found across 15 standardized features

Feature

LiveChat

Help Scout

Knowledge Base

✗

✓

AI Chatbot

✓

✗

Multi-language

✓

✗

Total (raw)

Pros & Cons Face-Off

Evaluative strengths and weaknesses — not feature lists

LiveChat

Pros

+Industry pioneer in live chat
+Clean, intuitive agent interface
+Excellent mobile app
+Strong integration ecosystem

Cons

−No free plan
−AI features only on higher tiers
−Can get expensive with many agents

Help Scout

Pros

+Clean, email-like interface agents love
+Docs knowledge base is excellent
+Great for customer-centric teams
+No per-ticket fees or clutter

Cons

−Less powerful than Zendesk for complex workflows
−Limited reporting in lower tiers
−Phone support not included

At a Glance

User Rating

4.5/5vs4.4/5

LiveChat

▲

Help Scout

Starting Price

$20/movs$22/mo

LiveChat

Help Scout

▲

Feature Count

15 featuresvs15 features

LiveChat

Help Scout

User Base

37vs12

LiveChat

▲

Help Scout

Frequently Asked Questions

Related Comparisons

LiveChat vs Zendesk →LiveChat vs Freshdesk →LiveChat vs Crisp →Help Scout vs Gorgias →LiveChat Alternatives →Help Scout Alternatives →

Authored by ComparEdge Editorial·Reviewed by ComparEdge EditorialExpert verified·Updated May 13, 2026·Our methodology