Updated March 2026 · Independent Analysis
Zendesk SellvsFreshsales
Freshsales starts at $11/mo, 56% cheaper than Zendesk Sell's $25/mo. Freshsales is rated higher at 4.5/5 vs Zendesk Sell's 4.2/5.
Zendesk Sellvs Freshsales
★ 4.2/5-0.3 vs Freshsales
Only in Zendesk Sell
- ✦ Pipeline Management
- ✦ Email Integration
- ✦ Calling
From $25/mo(pricier)Part of Zendesk (100K+ customers) users · est. 2007
Try Zendesk Sell Free →
Freshsalesvs Zendesk Sell
★ 4.5/5+0.3 vs Zendesk Sell
Only in Freshsales
- ✦ Deal Management
- ✦ AI Lead Scoring
- ✦ Visual Pipeline
✓ Free planFrom $11/mo(cheaper)60K+ customers users · est. 2010
Try Freshsales Free →Ratings Breakdown
Zendesk Sell
4.2/5 avg
G2 Score4.2/5
Capterra Score4.3/5
G2 Rating4.2/5
Freshsales
4.5/5 avg
G2 Score4.5/5
Capterra Score4.5/5
G2 Rating4.5/5
Quick Stats
Feature Comparison
Zendesk Sell uniquely offers Pipeline Management, Email Integration, Calling. Freshsales uniquely offers Deal Management, AI Lead Scoring, Visual Pipeline. Both share 5 features including Contact Management, Reporting, Mobile App.
Feature
Zendesk Sell
Freshsales
Contact Management
✓
✓
Reporting
✓
✓
Mobile App
✓
✓
API
✓
✓
Custom Fields
✓
✓
Pipeline Management
✓
✗
Email Integration
✓
✗
Calling
✓
✗
Sequences
✓
✗
Lead Scoring
✓
✗
Smart Lists
✓
✗
Task Automation
✓
✗
Zendesk Integration
✓
✗
Goals Tracking
✓
✗
Activity Feed
✓
✗
Deal Management
✗
✓
AI Lead Scoring
✗
✓
Visual Pipeline
✗
✓
Built-in Phone
✗
✓
Email Tracking
✗
✓
Workflows
✗
✓
Chat & Messaging
✗
✓
Territory Management
✗
✓
Integrations
✗
✓
Sales Sequences
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Zendesk Sell if you need:
- ✓ Pipeline Management
- ✓ Email Integration
- ✓ Calling
- ✓ Sequences
- ✓ Lead Scoring
Choose Freshsales if you need:
- ✓ Deal Management
- ✓ AI Lead Scoring
- ✓ Visual Pipeline
- ✓ Built-in Phone
- ✓ Email Tracking
Pricing Comparison
Freshsales starts at $11/mo, 56% cheaper than Zendesk Sell's $25/mo.
Zendesk Sell Plans
Paid plans only
TeamBest Value
$25/agent/mo- • 2 pipelines
- • Email integration
Growth
$69/agent/mo- • 10 pipelines
- • Sequences
Professional
$149/agent/mo- • Lead scoring
- • Task automation
Freshsales Plans
Free tier available
Free
Free- • Unlimited users
- • Contact management
- • Built-in chat
GrowthBest Value
$11/user/mo- • Visual pipeline
- • AI contact scoring
- • Workflows
Pro
$47/user/mo- • Multiple pipelines
- • AI deal insights
- • Custom modules
Enterprise
$71/user/mo- • Forecasting
- • Audit logs
- • Custom objects
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