Is Help Scout better than Gorgias in 2026?

It depends on your needs. Gorgias is rated higher at 4.6/5 vs Help Scout's 4.4/5. Help Scout excels at customer support platform with shared inbox, docs, and live chat, while Gorgias focuses on customer support helpdesk built specifically for e-commerce brands. Help Scout starts at $22/mo; Gorgias starts at $10/mo.

Which is cheaper, Help Scout or Gorgias?

Help Scout starts at $22/mo; Gorgias starts at $10/mo. Help Scout starts at $22/mo, and Gorgias starts at $10/mo.

Can I migrate from Help Scout to Gorgias?

Most users can switch between these tools. Gorgias supports data import from Help Scout. Plan 1-3 days for migration depending on data volume and team size.

What are the key differences between Help Scout and Gorgias?

Help Scout uniquely offers Shared Inbox, Help Center (Docs), Live Chat (Beacon). Gorgias uniquely offers Shopify Integration, Unified Inbox, Automation Rules. Both share 2 features including API Access, Integrations. Help Scout starts at $22/mo; Gorgias starts at $10/mo. Founded in 2011 and 2017 respectively.

When was this Help Scout vs Gorgias comparison last updated?

This comparison was last updated on May 13, 2026. We review and refresh our comparisons regularly to reflect the latest pricing, features, and ratings from Help Scout and Gorgias.

Home›Customer Support›Compare›Help Scout vs Gorgias

Updated May 13, 2026 · Independent Analysis

Help ScoutvsGorgias

Capability Overview

Help Scoutvs Gorgias

★ 4.4/5-0.2 vs Gorgias

Only in Help Scout

✦ Shared Inbox
✦ Help Center (Docs)
✦ Live Chat (Beacon)

From $22/mo(pricier)12k+ companies users · est. 2011

View Full Review Try Help Scout Free

Gorgiasvs Help Scout

★ 4.6/5+0.2 vs Help Scout

Only in Gorgias

✦ Shopify Integration
✦ Unified Inbox
✦ Automation Rules

From $10/mo(cheaper)14k+ ecommerce brands users · est. 2017

View Full Review Try Gorgias Free

Pricing Features Pros & Cons At a Glance FAQ Related

Pricing Intelligence

Gorgias saves you $12/user/movs Help Scout

Help Scout Plans

Paid plans only

StandardBest Value

$22/user/mo

• 3 mailboxes
• 1 Docs site
• 25 users max

Plus

$44/user/mo

• Unlimited mailboxes
• Custom fields
• Salesforce integration

Pro

$65/user/mo

• Custom reports
• Tiered discounts
• Priority support

Full Help Scout Pricing Breakdown →

Gorgias Plans

Paid plans only

StarterBest Value

$10/mo

• 3 agents
• 50 tickets/mo
• Email & chat

Basic

$50/mo

• Unlimited agents
• 300 tickets/mo
• Automation

Pro

$300/mo

• 2,000 tickets/mo
• Live chat
• Statistics

Full Gorgias Pricing Breakdown →

Feature Matrix

3 differences found across 15 standardized features

Feature

Help Scout

Gorgias

Knowledge Base

✓

✗

AI Chatbot

✗

✓

Social Media

✗

✓

Total (raw)

Pros & Cons Face-Off

Evaluative strengths and weaknesses — not feature lists

Help Scout

Pros

+Clean, email-like interface agents love
+Docs knowledge base is excellent
+Great for customer-centric teams
+No per-ticket fees or clutter

Cons

−Less powerful than Zendesk for complex workflows
−Limited reporting in lower tiers
−Phone support not included

Gorgias

Pros

+Best-in-class Shopify integration
+Revenue attribution for support
+Easy automation setup
+Built for e-commerce workflows

Cons

−Ticket-volume pricing model gets expensive
−Not ideal for non-ecommerce businesses
−Limited reporting on lower plans

At a Glance

User Rating

4.4/5vs4.6/5

Help Scout

Gorgias

▲

Starting Price

$22/movs$10/mo

Help Scout

▲

Gorgias

Feature Count

15 featuresvs15 features

Help Scout

Gorgias

User Base

12vs14

Help Scout

Gorgias

▲

Frequently Asked Questions

Related Comparisons

Help Scout vs Zendesk →Help Scout vs Freshdesk →Help Scout vs Crisp →Gorgias vs LiveChat →Help Scout Alternatives →Gorgias Alternatives →

Authored by ComparEdge Editorial·Reviewed by ComparEdge EditorialExpert verified·Updated May 13, 2026·Our methodology