Is Zendesk better than Gorgias in 2026?

It depends on your needs. Gorgias is rated higher at 4.6/5 vs Zendesk's 4.3/5. Zendesk excels at enterprise customer service platform with ticketing, live chat, and ai, while Gorgias focuses on customer support helpdesk built specifically for e-commerce brands. Zendesk starts at $55/mo; Gorgias starts at $10/mo.

Which is cheaper, Zendesk or Gorgias?

Zendesk starts at $55/mo; Gorgias starts at $10/mo. Zendesk starts at $55/mo, and Gorgias starts at $10/mo.

Can I migrate from Zendesk to Gorgias?

Most users can switch between these tools. Gorgias supports data import from Zendesk. Plan 1-3 days for migration depending on data volume and team size.

What are the key differences between Zendesk and Gorgias?

Zendesk uniquely offers Ticketing System, Help Center, Voice Support. Gorgias uniquely offers Shopify Integration, Unified Inbox, Automation Rules. Both share 3 features including Live Chat, Macros, API Access. Zendesk starts at $55/mo; Gorgias starts at $10/mo. Founded in 2007 and 2017 respectively.

When was this Zendesk vs Gorgias comparison last updated?

This comparison was last updated on May 13, 2026. We review and refresh our comparisons regularly to reflect the latest pricing, features, and ratings from Zendesk and Gorgias.

Home›Customer Support›Compare›Zendesk vs Gorgias

Updated May 13, 2026 · Independent Analysis

ZendeskvsGorgias

Capability Overview

Zendeskvs Gorgias

★ 4.3/5-0.3 vs Gorgias

Only in Zendesk

✦ Ticketing System
✦ Help Center
✦ Voice Support

From $55/mo(pricier)100k+ companies users · est. 2007

View Full Review Try Zendesk Free

Gorgiasvs Zendesk

★ 4.6/5+0.3 vs Zendesk

Only in Gorgias

✦ Shopify Integration
✦ Unified Inbox
✦ Automation Rules

From $10/mo(cheaper)14k+ ecommerce brands users · est. 2017

View Full Review Try Gorgias Free

Pricing Features Pros & Cons At a Glance FAQ Related

Pricing Intelligence

Gorgias saves you $45/user/movs Zendesk

Zendesk Plans

Paid plans only

Suite TeamBest Value

$55/agent/mo

• Email, chat & voice
• Social messaging
• Basic reporting

Suite Growth

$89/agent/mo

• Self-service portal
• Multilingual support
• Advanced reporting

Suite Professional

$115/agent/mo

• Conversational routing
• Advanced analytics
• Custom objects

Full Zendesk Pricing Breakdown →

Gorgias Plans

Paid plans only

StarterBest Value

$10/mo

• 3 agents
• 50 tickets/mo
• Email & chat

Basic

$50/mo

• Unlimited agents
• 300 tickets/mo
• Automation

Pro

$300/mo

• 2,000 tickets/mo
• Live chat
• Statistics

Full Gorgias Pricing Breakdown →

Feature Matrix

4 differences found across 15 standardized features

Feature

Zendesk

Gorgias

Knowledge Base

✓

✗

Phone Support

✓

✗

SLA Management

✓

✗

Multi-language

✓

✗

Total (raw)

Pros & Cons Face-Off

Evaluative strengths and weaknesses — not feature lists

Zendesk

Pros

+Industry-leading customer service platform
+Comprehensive feature set
+Strong analytics and reporting
+Excellent third-party integrations

Cons

−Expensive especially at scale
−Can be complex to configure
−Customer support for Zendesk itself isn't great

Gorgias

Pros

+Best-in-class Shopify integration
+Revenue attribution for support
+Easy automation setup
+Built for e-commerce workflows

Cons

−Ticket-volume pricing model gets expensive
−Not ideal for non-ecommerce businesses
−Limited reporting on lower plans

At a Glance

User Rating

4.3/5vs4.6/5

Zendesk

Gorgias

▲

Starting Price

$55/movs$10/mo

Zendesk

▲

Gorgias

Feature Count

15 featuresvs15 features

Zendesk

Gorgias

User Base

100vs14

Zendesk

▲

Gorgias

Frequently Asked Questions

Related Comparisons

Zendesk vs Freshdesk →Zendesk vs Help Scout →Zendesk vs Crisp →Gorgias vs LiveChat →Zendesk Alternatives →Gorgias Alternatives →

Authored by ComparEdge Editorial·Reviewed by ComparEdge EditorialExpert verified·Updated May 13, 2026·Our methodology