Updated March 2026 · Independent Analysis
Zendesk SellvsCapsule CRM
Capsule CRM starts at $21/mo, 16% cheaper than Zendesk Sell's $25/mo. Capsule CRM is rated higher at 4.7/5 vs Zendesk Sell's 4.2/5.
Zendesk Sellvs Capsule CRM
★ 4.2/5-0.5 vs Capsule CRM
Only in Zendesk Sell
- ✦ Pipeline Management
- ✦ Calling
- ✦ Sequences
From $25/mo(pricier)Part of Zendesk (100K+ customers) users · est. 2007
Try Zendesk Sell Free →
Capsule CRMvs Zendesk Sell
★ 4.7/5+0.5 vs Zendesk Sell
Only in Capsule CRM
- ✦ Sales Pipeline
- ✦ Task Management
- ✦ Calendar
✓ Free planFrom $21/mo(cheaper)10K+ companies users · est. 2009
Try Capsule CRM Free →Ratings Breakdown
Zendesk Sell
4.2/5 avg
G2 Score4.2/5
Capterra Score4.3/5
G2 Rating4.2/5
Capsule CRM
4.7/5 avg
G2 Score4.7/5
Capterra Score4.5/5
G2 Rating4.7/5
Quick Stats
Feature Comparison
Zendesk Sell uniquely offers Pipeline Management, Calling, Sequences. Capsule CRM uniquely offers Sales Pipeline, Task Management, Calendar. Both share 6 features including Contact Management, Email Integration, Reporting.
Feature
Zendesk Sell
Capsule CRM
Contact Management
✓
✓
Email Integration
✓
✓
Reporting
✓
✓
Mobile App
✓
✓
API
✓
✓
Custom Fields
✓
✓
Pipeline Management
✓
✗
Calling
✓
✗
Sequences
✓
✗
Lead Scoring
✓
✗
Smart Lists
✓
✗
Task Automation
✓
✗
Zendesk Integration
✓
✗
Goals Tracking
✓
✗
Activity Feed
✓
✗
Sales Pipeline
✗
✓
Task Management
✗
✓
Calendar
✗
✓
Tags
✗
✓
Workflow Automation
✗
✓
Integrations
✗
✓
Import/Export
✗
✓
Activity History
✗
✓
Track Milestones
✗
✓
Total Features
15
15
Quick Verdict
Independent analysis based on features, pricing, and user ratings
Choose Zendesk Sell if you need:
- ✓ Pipeline Management
- ✓ Calling
- ✓ Sequences
- ✓ Lead Scoring
- ✓ Smart Lists
Choose Capsule CRM if you need:
- ✓ Sales Pipeline
- ✓ Task Management
- ✓ Calendar
- ✓ Tags
- ✓ Workflow Automation
Pricing Comparison
Capsule CRM starts at $21/mo, 16% cheaper than Zendesk Sell's $25/mo.
Zendesk Sell Plans
Paid plans only
TeamBest Value
$25/agent/mo- • 2 pipelines
- • Email integration
Growth
$69/agent/mo- • 10 pipelines
- • Sequences
Professional
$149/agent/mo- • Lead scoring
- • Task automation
Capsule CRM Plans
Free tier available
Free
Free- • 250 contacts
- • 2 users
StarterBest Value
$21/user/mo- • 30K contacts
- • 1 pipeline
Growth
$38/user/mo- • 60K contacts
- • 5 pipelines
- • Workflow automation
Advanced
$60/user/mo- • 120K contacts
- • 50 pipelines
- • Custom reports
Ultimate
$75/user/mo- • 240K contacts
- • Implementation support
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